Refund and Return Policy
At arau.baby, we stand behind our products and quality controls. We hope you love our products as much as we do, but in case you don’t we offer a 45-Day 100% Satisfaction Guarantee for all our products. If for any reason you are not completely satisfied within 45 days, you may initiate a return for a refund of the purchase price. Please note that because we are unable to control the quality of our products sold by unauthorized sellers, unless otherwise prohibited by law, the arau.baby 45-Day Satisfaction Guarantee is not available for products purchased from unauthorized sellers. The Guarantee is also limited to the original, end-user purchaser.
arau.baby Offers a 45-Day 100% Satisfaction Guarantee
Any customer who has purchased from us or from one of our authorized sellers and is not completely satisfied with the product or purchase experience will receive a full product refund. To claim a refund, simply contact us within 45 days of receipt of product. Please keep in mind that refunds do not include shipping costs.
To submit a Guarantee request, please contact email@example.com or submit a contact us form for further questions and concerns. You can also reach us at 1-800-513-7936 between the hours of 9:00 a.m. to 5:00 p.m. MST Monday – Friday. Please have information available regarding where and when you purchased your product.
Arau.baby reserves the right to verify information, require a valid proof of purchase, require the purchaser to submit photos of their product, require the purchaser to return the product at issue, and to deny Guarantee requests including its discretion in cases of suspected fraud or if customer has abused the arau.baby 45-Day Satisfaction Guarantee.
Refund requests are processed daily by arau.baby. Please give your bank 2-5 days to process the refund.
If you have any questions regarding whether a seller is an authorized arau.baby seller, please contact us at firstname.lastname@example.org. You can also reach us at 1-800-513-7936 between the hours of 9:00 a.m. to 5:00 p.m. MST Monday – Friday.
Please note that the arau.baby products have a two-year shelf life based on optimal quality and effectiveness within this timeframe. We continuously assess and update our guidelines to ensure that consumers experience the best possible outcomes with our products.